How to make a reservation? (FAQ)
Frequently Asked Questions
1: How do I book?
1.1. How do I book more than one accommodation or camping pitch?
If you wish to book more than one accommodation or camping pitch, you need to complete a form for each booking. For example, if you want to be next door to your friends, simply make a note of this in the « comments » section of each booking form. The Yelloh! Village campsite will do its utmost to meet your requirements, subject to availability.
1.2. Can I choose my pitch number?
You can make a note of your preference in the « comments » section of your booking form (for example: close to the pool, pitch for a large 8m caravan, etc.). The camping village will allocate the pitch best suited to your requirements, subject to availability.
1.3. How do I check availability or get a quote?
Checking availability or getting a quote couldn’t be easier! Go to our website and click on « Make a reservation » in the top right of the screen and then make your selection. Or call us on +33 (0)126.96.36.199.11. Contact our Call Center from Monday to Friday from 9 :00 to 18:00, on Saturday from 9.00 to 18.00.
1.4. How do I book a holiday?
You can book your holiday:
In all cases, you will be asked for the following information on the booking form: surname and first name, date of birth of each person in the party, your address, your telephone number and your e-mail address.
The booking becomes effective and firm when it has been agreed by the campsite village Château La Forêt and upon receipt of a 20% deposit. For more details, please refer to the the general conditions of Sales.
2. Methods of payment
2.1. What are the different methods of payment available?
2.2. What do I do if I don’t have a credit card?
If you don’t have a credit card, you can make a bank tranfer of the asked deposit to confirm your booking.
2.4. What do our prices include?
Prices are valid for the current season. They include the accommodation booked, plus:
Our prices do not include:
2.5. When will my account be debited?
The camping village will debit your bank account with the deposit at the time of confirming your holiday. This is generally within 72 hours of making your booking.
2.6. How can I check to see if my booking has been recorded properly?
By contacting central reservations on +33 (0)188.8.131.52.11
2.7. When and how should I settle the balance for my holiday?
The balance of your holiday needs to be paid 30 days prior to your arrival at the campsite.
3. Changing a booking
3.1. What is cancellation insurance?
Cancellation fees may be covered by cancellation policies offered by the Village, for a fee of 10 e including taxes per holiday for camping pitches or from 2 e including taxes per night for rental accommodation.
For more details, please refer to the the general conditions of Sales.
3.3. How can I make changes to my booking?
Changes to your booking may be made at no cost, subject to availability of the Campsite. In the absence of any notification from you regarding a change of arrival date, the accommodation will be made available for sale again 24 hours after the arrival date specified in the contract and you will consequently forfeit your booking.
4.1. Are babies included in the accommodation capacity?
Yes, babies are included in the accommodation capacity. The maximum number of people stated for the cottage must not be exceeded.
Please note that with camping pitches, children under the age of 3 can stay free at any time in the season!
4.2. Do the activity leaders look after children aged between 0 and 4 ?
No, your campsite Château La Forêt has for your babies a special playroom without management staff. So the family is responsible for looking after the children.
5. Your pets
5.1. Are pets permitted in camping pitches only?
Pets are permitted on Yelloh! Village camping pitches, except for class 1 and 2 dangerous dogs, subject to a supplementary payment of €4 per night.
5.2. Are pets permitted in rental units?
Pets are permet in some of rentaccommodation only.
In all cases, dogs should always be kept on a lead. They are prohibited from swimming pool areas, in food shops and in buildings. Dogs’ and cats’ vaccination certificates must be up-to-date.
The Yelloh! Village map can be requested from the Yelloh! Village.
6.The rental accommodation
6.1 Are the rental accommodation heated, air-conditioned?
All rental units have heating and some have air-conditioning (see descriptions of rental units in the village pages). To be absolutely sure, read the descriptions of our rental units carefully, as they appear on our website.
6.4. Are the terraces covered?
The tarraces of the chalets are covered, the terraces of the mobil-homes aren’t.
6.5. Are the blankets provided in the rental accommodation ?
Yes, blankets and pillows are always provided in all the rental accommodation.
6.6. When do the campsite seasons begin and end?
The campsite is open from the 15 th of May until the 15 th of September.
6.7. What are the times for possible arrival and departure at a Yelloh! Village?
For rental units as well as for camping pitches, arrival is from 2.00 pm except. We would request that you kindly advise the camping village if you anticipate arriving late (after 6.00 pm except for July and August and after 8.00 pm in July/August).Departure must be before 10.00 am for rental units and before 12.00 am for camping pitches.